RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For any reason that you are not satisfied, we happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unused, unwashed and correspond to its original condition
- Originals receipts would need to be included
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.
1. EXCHANGES & RETURNS ONLINE
1.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
1.2 Kindly print and fill up the Exchange/Return Request Form here and follow the steps indicated in the form for your exchange.
1.3 Mail us your parcel via a traceable mode of postage.
1.4 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 5 working days upon receipt of your parcel.
1.5 All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash and non exchangeable for boutique vouchers. The online Store Credit Voucher is applicable online only and cannot be used in our Retail boutiques.
1.6 Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.
1.7 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
1.8 However, if any of the products received is deemed defective or a wrong shipment, Pillow Cover Shop will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of Pillow Cover Shop.
1.9 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
2. OTHER TERMS & CONDITIONS
2.1 Each item can be returned and exchanged, only once.
2.2 We reserve full discretion and right to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.
2.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of your own use .
2.4 Pillow Cover Shop makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
2.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Singapore.
2.6 The final right is Pillow Cover Shops domain.
3. REPAIR POLICY
We offer repair services for all our products. Kindly visit us at any of our boutiques in Singapore for more information or contact us here.